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Need Help? Contact Us
(844) 735-3838 (toll-free)
3457 Waialae Ave, Unit 203
Honolulu, Oahu, Hawaii 96816
on Most Orders
on 99% Of
We'll Help You Pick
The Right Gear
Ordering / Deposits
On 99% of all orders there will not be a deposit. If you are renting production equipment, or are renting equipment valued at more than $10,000, we may require a deposit or insurance. We will contact you shortly after your order submission if a deposit or insurance may be required and to what extent it will be.
First Time Renters:
Your card will be charged when you book your first rental.
Your card will be charged when you pick up or when we begin shipping your rental order.
Picked Up Rentals:
The rental period starts from the time you pick up your rental and runs in 24 hour increments. A 1 day rental is due back at the time you picked it up. There is a 1 hour grace period before the rental is considered late. Please call us if you think you’ll be late as someone else may be waiting in line for the equipment. Example: A 1 day rental, picked up at 2:00 pm on Friday would be due back by 2:00 pm on Saturday. Your rental would be considered late at 3:00 pm Saturday. The late charge is an additional day charge, unless someone was waiting for the rental, in which case we reserve the right to charge double the daily rate to cover our costs in making our other client whole.
The rental period is starts the day of the first delivery attempt. Your rental period then runs in 24 hour increments from that time, and must be returned to the shipping carrier by the end of the rental period.
You may make a reservation for any future date. During checkout, choose the pickup and return dates and our system will automatically calculate the rental charges based on the length of the rental. We will send you a confirmation by email once you submit an order.
For shipped orders, simply indicate that choice during checkout. There is a 3 day minimum on all shipped orders. We can ship to your Home, Office, Hotel, Studio or to a FedEx Location. Your responsibility for the package starts when it is signed for. A signature is always required at delivery. In some cases, we’ll restrict delivery to the person who made the reservation, so please let us know in the order notes if someone else will need to sign for the package.
Extensions may be requested by contact us firstname.lastname@example.org or phone (844) 735-3838 before your rental expires. If no other customers are in line for the item, we will definitely be able to extend your rental. If an extension is not available as someone is next in line for it, you will need to return or ship back the equipment as originally scheduled to fulfill the next order.
It is our absolute goal to help you rent what you want or need! Some of our very expensive items we require an insurance policy on file. The insurance is needed as our primary concern is that some of the equipment might be stolen from you. The insurance gives us some peace of mind that if the equipment is stolen, we will be repaid.
In general, if you are renting multiple items that exceed $10,000 in value or a single item exceeding $12,500 in value, we may require insurance.
For these high-value rentals we will require a Certificate of Insurance that covers rented equipment equaling the replacement value. Read our Insurance Requirements.
You may already have an insurance policy, such as a Homeowners, Production, Commercial General Liability, or Umbrella Policy, that covers Rented Equipment. Talk to your insurance agent for more details or call us at (844) 735-3838 if you need assistance.
We recommend Athos Insurance for short term or annual insurance. A sample Athos Insurance $20,000 equipment policy for 1 week with Continuing Rental Fees and Unlocked Vehicle Warranty options is $200. Read our Insurance Requirements.
We’re always looking to carry new equipment that our customers want to rent. Please contact us to let us know what you’d like! By receiving enough requests for a particular item, we’ll know to take a closer look at including it in our rental inventory. We also might be able to obtain the rental item from one of our partners.
No refunds are provided for early order returns.
You can avoid a cancellation charge by requesting cancellation more than two days prior to the date of pickup or shipment. For cancellations with less than two day advance notice prior to pick up, those will result in a charge equaling one day of rental charges.
In-Store Pick Ups / Returns
Equipment is generally available for pickup during store hours. Let us know if you have firm pick up or drop off time requirements so we can plan ahead for your equipment rental.
Absolutely! You will need an account to do this. For new clients, please complete the New Account Setup forms. Existing clients can authorize others to pick up on their account by completing the Rental Authorization form. Individuals authorized to pick up must have valid identification at the time of pick up.
All rentals are in 24 hour increments. Simply return the equipment by the date and time listed on your invoice. There is a one-hour grace period, though all rentals due back at the end of the day must be returned during business hours, otherwise it will be considered a late return.
Absolutely. We will e-mail you a receipt when the equipment is returned and provided a printed copy upon request.
This sounds like a great idea! However, due to the fragile and high-value nature of the equipment we rent, a drop-box is not available.
Depending on the rental start date either two day round trip or overnight round trip shipping will be used. Two day round trip service starts at $19.99. Overnight round trip service starts at $24.99. The shipping cost will increase depending on size and quantity of the order. Most additional items are $5 each. Oversized items such as super-telephoto lenses, video, lighting and grip equipment may incur additional charges.
We can deliver gear to your Home, Hotel, Condo, Studio or a FedEx location.
We do ship to Hotels! Please be aware that most hotels will not accept liability for delivered packages. This means once the shipment is signed for at the Hotel, you become liable for it. Usually a call to a Hotel Manager to advise about an incoming package can minimize any potential issues.
Orders in-stock and approved by 2 pm Monday thru Friday will arrive by the end of the next business day. Orders placed after 2 pm Friday will be delivered Tuesday. Choosing to have your order delivered to a FedEx “Hold At” location near one of the major inter-island airports will generally be available earlier in the day as it does not have to be trucked out. Nearly all areas in Hawaii are Overnight except of remote areas, such as Hana, Maui and Waimea on Hawaii Island, which are two business days.
FedEx Express deliveries within the Hawaiian islands are guaranteed by the end of the business day, usually 5:30 pm for Businesses and 7:30 pm for Residences.
We can note special requests for delivery at a specific time but due to pre-planned daily routes, FedEx cannot guarantee accommodation of the request.
To ensure proper receipt of equipment, a signature will be required for all shipped rentals by the FedEx driver.
FedEx is extremely reliable in our experience. That’s not to say mistakes won’t ever happen. We recommend having the equipment delivered 1-2 days before your big shoot, event or vacation just in case something comes up. If FedEx screws up and is not able to make a delivery attempt by the originally scheduled date, we will offer to recall the package and provide a full refund.
Fortunately this happens very rarely, as all shipments are packed by at least two individuals. But in case we do make a mistake, please contact us within 3 hours of shipment delivery. We will ask for photos of the boxes interior and exterior, the packaging and the items before issuing a replacement.
A prepaid return label and shipping instructions are in each shipment. Always obtain a receipt and never use an unattended drop box.
FedEx does not offer weekend delivery in the Hawaiian islands. We suggest choosing Friday as the delivery date.
Our primary service area is everywhere in Hawaii that FedEx delivers, but if justification exists to ship rental equipment to the Continental U.S., we’ll gladly help out any of our clients! Shipments outside the Hawaiian islands require a full-replacement cost deposit or a certificate of insurance on file.
We ship equipment every day and have thousands of shipments under our belt. We carefully prep, test, inspect and pack each item before FedEx bring it to you. We'll select the best type of container, whether it's a cardboard box, hard case or travel case. From a single lens to entire camera, lighting and grip orders we will deliver equipment on time.
Hawaii Camera Rental Agreement
By placing an order with us, you understand and agree to enter into the following lease terms with Hawaii Camera:
Lease, Payment, and Term
Hawaii Camera shall lease the equipment ("Equipment") to Customer per invoices generated for Customer's account. Payment is due in full, in advance. The Lease Term starts when Customer receives equipment; it expires on the Return Date listed on each invoice.
Order Acceptance and Cancellation Policy
Hawaii Camera reserves the right to accept/decline orders any time before delivery of Equipment to Customer, even where Customer's credit card has been charged. Order confirmation and credit card charges do not guarantee Hawaii Camera's offer to sell/rent equipment. Cancellations must be received two business days prior to the pickup date or the date the shipment is picked up by the courier to be eligible for refund or store credit.
No Warranties on Equipment or Web Content
Hawaii Camera Equipment and information on Hawaii Camera and Hawaii Camera-affiliate websites ("Web Content") are provided "AS IS." Hawaii Camera MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND ABOUT EQUIPMENT FUNCTIONALITY, MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE ACCURACY OF WEB CONTENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
Customer's Use of the Equipment
Customer shall use the Equipment in a careful, proper, and ordinary manner, and shall comply with all local, state, and federal laws and regulations.
Customer shall not in any way alter or repair the Equipment. Customer will notify Hawaii Camera of any problem with the Equipment so that Hawaii Camera may inspect and make repairs to keep the Equipment in good mechanical working order.
Return of Equipment
Customer shall return the Equipment to Hawaii Camera on the Return Date in good repair, condition, and working order, delivered at Customer's cost and expense via Hawaii Camera's chosen shipping method. Customer is responsible for proper packaging and for any damages to the equipment in the course of shipping. HAWAII CAMERA WILL NOT BE RESPONSIBLE FOR DAMAGE OR LOSS TO NON-HAWAII CAMERA EQUIPMENT ACCIDENTALLY RETURNED TO HAWAII CAMERA.
Right to Inspect
Customer's return receipt does not indicate the satisfactory condition of returned equipment. Hawaii Camera reserves the right to accept returned equipment and to subsequently inspect the Equipment's condition within a reasonable amount of time. Hawaii Camera's determination as to the condition of the Equipment and assessment of charges shall be binding on Customer.
Fees for Late Returns and Lost or Damaged Equipment
A Late Return Fee of double (2x) the 1 day rental price for the Equipment shall be charged per day for Equipment not returned by the Return date/time listed on the Invoice. Customer shall be charged the full value or replacement cost of unreturned Equipment fourteen (14) days after the Return Date, in addition to daily Late Return Fees that shall continue to accrue until Hawaii Camera receives full payment for replacement equipment. Customer is liable for any and all costs incurred in the collection of charges due to Hawaii Camera, up to and including reasonable Attorney's Fees and Collections Fees. Interest on overdue accounts shall accrue at the lesser of 1.5% per month or the maximum amount allowed by law.
CUSTOMER ASSUMES ALL RISK OF DAMAGE OR LOSS OF EQUIPMENT FOR ANY AND EVERY CAUSE WHATSOEVER OTHER THAN "ORDINARY WEAR AND TEAR" WHILE THE EQUIPMENT IS IN CUSTOMER'S CARE. Ordinary Wear and Tear, repair method, and cost of repair shall be determined by Hawaii Camera or its designee within reasonable, common and ordinary industry knowledge, and Customer agrees that the report of Hawaii Camera or its designee shall be conclusive proof of the cause and cost of the damage to the Equipment. Equipment not designed for but is placed in the water will be billed for replacement. Pre-existing damage for shipped or delivered Equipment must be reported to Hawaii Camera within 24 hours of Customer taking possession of the Equipment, otherwise it is assumed any damage to the equipment occurred during the term of the Lease. Pre-existing damage for Equipment picked up in the store must be reported to Hawaii Camera before the Customer takes possession of the Equipment, otherwise it is assumed any damage to the equipment occurred during the term of the Lease. CUSTOMER WILL BE CHARGED THE FULL COST OF REPAIR OR REPLACEMENT, AND RECOVERY SHALL OCCUR BY ANY LEGAL METHOD.
Customer may receive a refund when canceling more than 2 business days prior to the Reservation Date or Date Of Shipment, otherwise, Customer is charged for the entire rental rate for the Equipment. If Customer pays to replace lost Equipment and later returns the Equipment undamaged within fourteen (14) days of the Return Date, Hawaii Camera will refund the amount paid, less a late fee of double (2x) the rental price for the Equipment per day. After fourteen (14) days, sale of Equipment is final. There is no credit or refunds for early returns.
Customer shall have no right, title or interest in the Equipment except to use the Equipment for its ordinary purpose for the Lease Term. Customer shall keep Equipment free and clear of all levies, liens and encumbrances. Customer, or Hawaii Camera at Customer's expense, shall report, pay and discharge when due all license and registration fees, assessments, sales, use and property taxes, gross receipts, taxes arising out of receipts from use or operation of Equipment, and other taxes, fees and governmental charges similar or dissimilar to the foregoing, together with any penalties or interest thereon, imposed by any local, state or federal government or agency, upon the Equipment or the purchase, use, operation or leasing of the Equipment, whether or not the same shall be assessed against or in the name of Hawaii Camera or Customer. Customer shall reimburse Hawaii Camera for any damages or expenses resulting from such failure to pay or discharge.
Default and Remedies
Customer shall be liable for full performance of Customer's obligations and shall adhere to all provisions in this Lease. If Customer breaches any provision of this Lease, Hawaii Camera shall have the right to exercise any of the following cumulative remedies concurrently or separately:
A. To declare charges immediately due and payable without notice or demand to Customer.
B. To sue for and recover all rents, and other payments, then accrued or thereafter accruing.
C. To terminate this Lease.
D. To pursue any other remedy at law or in equity.
Limitation of Liability
HAWAII CAMERA SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTIES FOR DAMAGES OF ANY KIND ARISING FROM THE USE OR PERFORMANCE OF EQUIPMENT, INJURY OR DAMAGES SUSTAINED ON HAWAII CAMERA STORE PREMISES, OR RELIANCE ON WEB CONTENT.
Customer's Assumption of Risk, Agreement to Hold Harmless, and Indemnification
Customer assumes all risks associated with entering into this agreement, rental, purchase, or use of the Equipment, and agrees to hold harmless and its agents, officers, or employees (collectively "Hawaii Camera Group") in any cause of action relating to the rental or sale of the Equipment. Customer further agrees to indemnify and hold harmless Hawaii Camera Group against all loss, injury, damage, expense and penalty to persons or property in any action, claim, or matter in question arising from, related to, or connected with the operation, handling, or transportation of the leased Equipment.
Customer's Waiver of Right to File Lawsuit, Agreement to Arbitrate, and Choice of Law
CUSTOMER AGREES TO WAIVE ANY AND ALL RIGHTS TO PURSUE A CONTROVERSY, CLAIM, OR MATTER IN QUESTION AGAINST HAWAII CAMERA IN A COURT OF LAW. CUSTOMER AGREES TO ARBITRATE ANY CONTROVERSY, CLAIM, DISPUTE, OR MATTER IN QUESTION, WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE, PURSUANT TO THE RULES PROMULGATED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AND IN EFFECT ON THE DATE OF THIS AGREEMENT. Arbitration, judgment upon the award rendered by the arbitrator, and any other proceedings shall be held in Honolulu, Hawaii before a single arbitrator selected in accordance with AAA rules and procedures. This Lease shall be construed and enforced according to laws of the State of Hawaii.
No Assignments or Transfers
Neither this Lease nor any interest herein shall be assignable by you or transferable by operation of law, including bankruptcy proceedings, except with the consent and election of Hawaii Camera.
Customer shall execute and deliver on Hawaii Camera's demand, such documents as Hawaii Camera requests for purposes of recording or filing to protect the interest of Hawaii Camera in the Equipment including, but not limited to a UCC financing statement.
Headings used in this Lease are provided for convenience only and shall not be used to construe meaning or intent.
If any portion of this section is held to be unenforceable, then all portions of this Lease will be enforced, and Hawaii Camera liability will be limited to the fullest possible extent permitted by applicable law.
THIS LEASE CONSTITUTES THE ENTIRE AGREEMENT BETWEEN THE PARTIES and it shall not be amended, altered or changed except by a subsequent writing signed by both parties. These Terms and Conditions shall supersede any other terms and/or conditions arranged or communicated. Hawaii Camera reserves the right to make changes to these Terms and Conditions at any time.Close Window
By placing an order with us, you understand and agree to enter into the following lease terms with Hawaii Camera:
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.hawaiicamera.com/rental-agreement.
3457 Waialae Avenue
Honolulu, HI 96816